Taylor Hampton Solicitors is committed to providing a high-quality legal service. We value the opportunity to put things right if something goes wrong. If you are unhappy with any aspect of the service you have received, we want to hear from you so that we can address your concerns.

If you wish to make a complaint, please contact us in writing, setting out the details of your concern:

The Complaints Partner
Taylor Hampton Solicitors
20-21 Jockey's Fields, London, WC1R 4BW
Email: enquiries@taylorhampton.co.uk

Upon receiving your complaint, we will:

1. Acknowledge your complaint in writing within three working days of receiving it.
2. Investigate the matter thoroughly, reviewing the relevant file and speaking to the members of staff involved.
3. Provide you with a substantive written response within 14 days. If the matter requires more time, we will notify you and provide a revised timeframe.
4. If you remain dissatisfied, you may request a review by a senior partner. We will respond within a further 14 days.

If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to the Legal Ombudsman, who independently investigates complaints about legal services.

You must normally refer your complaint to the Legal Ombudsman within six months of receiving a final written response from us, and within one year of the act or omission about which you are complaining (or within one year of when you should reasonably have known about it).

If your complaint relates to the conduct of a solicitor (as distinct from the quality of the service), you may also contact the Solicitors Regulation Authority (SRA):